These conditions shall apply to all sales transactions between Backyard Bees (The Backyard Bees) and the purchaser placing an order with Backyard Bees for the manufacture and/or supply of any goods.
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Backyard Bees reserves the right to amend their Terms and Conditions at any time; if changes are made, we will post a notice of any such changes on the website. We suggest that you revisit the Terms and Conditions from time to time to review any changes.
You place your order request for goods from the website by clicking on the confirm order button at the end of the on-line order process. You will be guided through the process of placing an order by a series of simple instructions on the website.
Payment for items (retail customers) is currently through SQUARE, a secure online payment method. You have the option to log on to Paypal and use your account balance and/or registered accounts or to simply purchase items with a credit card.
Once you have placed your order, we will send to you an acknowledgement providing you with a payment reference and the value of your order. We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
Any unauthorized use of our site (for example, use of a coupon that is not genuine) may result in your order being refused with a full refund.
We attempt to be as accurate as possible when describing our products on the website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, information or other content available on the website are accurate, complete, reliable, current, or error-free.
Whilst every effort is made to accurately describe products on the website, the photographic image is only a general representation of the product. All items are hand made in small batches and, as such, there may be slight variations between individual soaps and soap batches in terms of color, pattern, scent and texture, none of which will affect product quality. The swirl pattern inside, and on top of, soaps will vary within one soap batch due to the nature of the swirl itself and the behavior of the soap batter at time of pouring. Backyard Bees reserve the right to make a change to a design.
Where possible, natural and mineral colors are used. Although highly unlikely, it is possible that these may cause staining of pale fabrics.
The soap is for external use only. Should any irritation occur, use should be discontinued immediately; we would be grateful for any feedback should this happen.
As with all new products, it is advisable to check on a small area of skin before main use. Some essential oils contain potential allergens that may cause adverse reactions in some individuals. If a customer has a known sensitivity to an ingredient or allergen, it is their responsibility to check the ingredients list of the product prior to purchase.
Our soaps and body care products may contain ‘nut’ oils: they may contain shea nut butter (Butyrospermum parkii) or other nut oils such as macadamia nut, hazel nut and walnut oils.
We will make every effort to dispatch orders within 3 working days of receipt; in most instances, orders will be fulfilled within 24 hours. Proof of dispatch will be obtained by Backyard Bees and will be available upon request.
As far as possible, we seek to reuse packaging material to help reduce our impact on the environment; this includes the outer container.
General information re: delivery
Backyard Bees does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods. Upon delivery of the goods to you, we will also provide you with sufficient details to enable you to:
- exercise your right of cancellation; and
- address any intended cancellation or complaints to the correct place of business.
If you have not received the entire order, as detailed in the order confirmation email sent to you when an order is received, please contact Backyard Bees within 3 days of receipt of goods.
If you have a rush order please let us know and we will exert extra effort to try to get your order out sooner.
Backyard Bees accepts no liability for any loss resulting from the customer’s failure to comply with our carrier’s delivery.
We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorization for your payment or if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time.
If we are unable to fulfill your order following our order acknowledgement, we will contact you by email or telephone advising you of this.
If you are not satisfied and wish to return the goods ordered, you must notify us within 7 days of receiving your order. We will refund only unused products, returned to us in fully re-saleable condition, including undamaged, sealed packaging and labelling for individual items (eg soap boxes, bath bombs, jars), within 21 days. Jars must not have the tamper seal broken. Soap cannot be returned for a refund since the product is not sold in a sealed package.
We must be notified of incorrect or damaged orders within 3 days of receipt. If you cancel an order after dispatch, this will incur a 10% surcharge. Where the reason for return is NOT due to an error made by Backyard Bees, all return costs incurred will be the customer’s responsibility and a refund for items will not be issued until the goods are received back in an unused (and, where applicable, unopened) and fully re-saleable condition.
Customer satisfaction is very important to us and, as such, we will aim to resolve your complaint within 5 working days; in most instances we will aim to resolve your complaint within 48 hours.
The customer is welcome to contact us on any issue relating to their order, or for any general inquiries, via the email listed above.
Backyard Bees collects the information provided by the customer at the time of ordering and uses this information lawfully and in accordance with the Data Protection Act 1998. This information is used to process the customer’s order and also to provide the highest level of customer service possible. Customer data is encrypted via a secure payment site.
Backyard Bees will not sell, or pass on, customer details to any third party. If you order from us, we may contact you about your order and we may, on occasion, e-mail or write to you with information about our products and special offers. If you would prefer not to receive any promotional material at all from us, please let us know.
If prevented from carrying out our obligations, we will notify you in writing. If we are still prevented 3 weeks from the date of such notice, then either party may give notice cancelling the agreement. If the agreement is cancelled in this way, we accept no liability to compensate you for any loss or damage caused by failure to perform
Except where the buyer is dealing as consumer (as defined in the Unfair Contract Terms Act 1977 section 12) we do not give any warranty, guarantee or indemnity as to quality, fitness for purpose or otherwise of the goods.
Except for death or personal injury caused by our negligence, we will not be liable to the buyer for any loss of profit, any indirect special or consequential loss, damage, costs, expenses or other claims arising out of or in connection with the supply of goods other than as a result of a breach of an obligation arising under the Sale of Goods Act 1979 (as amended) and the Supply of Goods and Services Act 1973.
We attempt to be as accurate as possible when describing our products on the Site; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, information or other content available on the Site are accurate, complete, reliable, current, or error-free.
As with all new products, it is advisable to check on a small area of skin before main use. Some essential oils used contain potential allergens. Those are clearly stated on the reverse of the labelling in accordance with current EU regulations. In some individuals those substances can cause adverse reactions.
Backyard Bees does not accept responsibility for the misuse of our products. It is the responsibility of the customer to use the products with discretion and check with a professional if in doubt.
All products are checked carefully before dispatch to the customer. We cannot be held responsible for deterioration of the products due to the customer’s incorrect storage conditions eg, exposure to direct sunlight, heat etc.
- The customer should ensure that the products are stored in cool and dry conditions prior to use.
- During use, soap should be set to drain freely in a slotted soap dish and not be allowed to sit in water.
- Balms and butters may liquify if kept too warm. Bath bombs and creamers will deteriorate if kept in warm, damp or humid conditions.
- Salts will attract water if left open to the air.
All soaps have a shelf life of 24 months post-manufacture: this is a minimum date included to ensure best condition of soap prior to use; use beyond this date does not imply deterioration at all and soap kept in optimum conditions may last for many years.
None of the above terms affect your statutory rights as a consumer.